Qsmasher: Skip-the-Queue Food Ordering for Malls
A revolutionary takeaway and dine-in pre-ordering platform that lets shoppers order food from anywhere in the mall and pick up when ready—smashing queues and saving precious time.
The Challenge
Food courts in busy shopping malls are plagued by long queues during peak hours. Customers waste valuable shopping time standing in line, while restaurants struggle with crowd management and order accuracy during rush periods. This leads to frustrated customers and lost revenue.
The client needed a solution that would let customers pre-order food from anywhere in the mall— whether browsing stores, watching a movie, or sitting in the food court—and simply pick it up when ready. The name "Qsmasher" captures this perfectly: smashing queues for good.
Order Ahead, Skip the Line, Enjoy Your Meal
Every feature is designed to eliminate wait times and create a seamless food court experience for shoppers and restaurants alike.
Skip-the-Queue Ordering
Customers order from anywhere in the mall and pick up when ready—no more waiting in long food court lines.
Smart Ready Alerts
Real-time push notifications and SMS alerts when food is ready for pickup, with estimated preparation times.
Multi-Restaurant Cart
Order from multiple food court vendors in a single transaction with unified checkout and coordinated pickup.
Advance Scheduling
Pre-order meals for later pickup—perfect for scheduling lunch during meetings or planning ahead while shopping.
Restaurant Dashboard
Real-time order management for vendors with queue monitoring, prep time estimates, and busy hour analytics.
Seamless Payments
Pay in advance via cards, digital wallets, or UPI—walk up, grab your food, and go without any counter wait.
The Solution
Smart Queue Management
Built an intelligent order queuing system that estimates preparation times based on current kitchen load, order complexity, and historical data. Customers see accurate pickup times before ordering, allowing them to plan their mall activities accordingly.
Real-Time Notification Engine
Implemented Socket.io for instant push notifications when orders move through preparation stages. Customers receive alerts when cooking starts, when food is almost ready, and when it's time to pick up—ensuring hot, fresh meals every time.
Multi-Vendor Orchestration
Created a unified cart system allowing orders from multiple restaurants with synchronized preparation timing. The platform coordinates with each vendor to ensure all items from a multi-restaurant order are ready at the same time for convenient pickup.
Restaurant Operations Dashboard
Developed a comprehensive vendor portal with real-time order queue visualization, one-tap status updates, prep time management, and analytics on peak hours. Restaurants can manage capacity and temporarily pause orders during extremely busy periods.
Tech Stack
Measurable Results
Qsmasher has transformed the food court experience, eliminating queues and boosting satisfaction for customers and restaurants.
Qsmasher has completely eliminated the frustration of food court queues. Our customers now shop freely and pick up their meals when ready. Restaurant throughput has increased by 40% and customer satisfaction scores are at an all-time high.
Ready to Eliminate Queues at Your Venue?
Let's build a skip-the-line ordering solution for your mall, stadium, or food court.